WhatsApp CRM - Integrated Smart Messaging Platform

An integrated platform for WhatsApp message management with AI and advanced analytics — a sophisticated solution to enhance your customer communication.

100% Integrated Platform 100% Arabic Language AI Support Mobile App Advanced Analytics
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Comprehensive CRM System

WhatsApp CRM Platform - The Ideal Solution for Your Business

Do you manage multiple WhatsApp numbers in your company? Are you looking for a professional way to organize conversations and respond to customers quickly and efficiently? We present our WhatsApp conversation management system — the smart and ideal solution for managing communication operations within your company.

  • 100% integrated platform, with full Arabic language support, designed for the Arab market
  • Professional management of all WhatsApp numbers from one place for different departments
  • AI support for instant responses to customer inquiries
WhatsApp CRM Dashboard

100%

High Quality

Platform Features

Key Features of WhatsApp CRM Platform

A platform designed to fit your environment and meet the needs of Arab organizations with unique and innovative features

Advanced AI with Multimedia Support

The system provides advanced AI settings with support for receiving and analyzing voice messages and images, and automatic responses to customers.

  • Reading and analyzing voice messages
  • Analyzing images and documents
  • Automatic responses in natural language
  • Smart classification of customer cases

Smart Knowledge Database

An integrated knowledge database that can be filled by the supervisor with complete information about the company's products, FAQs, problems and their solutions.

  • Complete information about company products
  • Archiving FAQs and their answers
  • Documenting problems and their solutions
  • Continuous updates to the knowledge base

Integration with Accounting Systems and ERP Systems

A system fully integrated with Seraj ERP and Crystal Accounting System, enabling AI to respond to customer inquiries with high efficiency.

  • Access customer balance and account details
  • Inquiries about services and products
  • Track orders and invoices status
  • Real-time data updates between systems

Integrated Message Management

Professional management of all WhatsApp numbers from one place with support for multiple servers.

  • Multi-number management from one place
  • Distribute messages among employees
  • Multiple permission system
  • Chat and media archiving

AI Support

Utilizing AI technologies for automatic responses to frequent inquiries and message classification.

  • Automatic responses to common inquiries
  • Message classification by priority
  • Customer sentiment analysis
  • Alerts for important messages

Integrated Mobile App

A dedicated mobile application that enables supervisors and managers to monitor conversations remotely from anywhere.

  • Monitor conversations from anywhere
  • Instant notifications for new messages
  • Performance reports at your fingertips
  • Support for conversation comments

Advanced Dashboard & Analytics

Advanced dashboard and precise statistics to monitor performance and analyze workflow in detail.

  • Employee performance reports
  • Response time statistics
  • Customer message trend analysis
  • Customizable charts

Staff Performance Evaluation

Integrated system for employee performance evaluation and detailed monitoring of their interaction with customers.

  • Custom evaluation criteria
  • Number and duration of conversations
  • Customer satisfaction with service
  • Notifications for supervisors

Full Arabic Language Support

Fully Arabic platform, supporting all dialects and suitable for the Arabic work environment with a user-friendly interface.

  • Fully Arabic user interface
  • Support for different Arabic dialects
  • Reports and statistics in Arabic
  • Technical support in Arabic
Frequently Asked Questions

Everything You Need to Know About WhatsApp CRM Platform

Answers to the most common questions about the platform and how to use it to improve customer service

A 100% Libyan integrated platform for managing all WhatsApp numbers in your organization from one place, with AI support for automated responses and customer interactions. The platform allows customer service team to manage conversations and respond to customers in an organized manner while measuring performance and providing accurate statistics.

Key features include:
  • Integrated management of all WhatsApp numbers from a single interface
  • AI support for automated responses and message classification
  • Mobile application for supervisors and managers to follow up from anywhere
  • Advanced statistics and dashboard for performance analysis
  • Employee performance evaluation and service quality monitoring
  • Full support for Arabic language and different dialects
  • Ability to integrate the platform with other systems via API

Yes, the platform supports integration with accounting systems, customer management systems, point of sale systems, and other systems through API. Integration can also be customized according to the specific needs of your organization.

The platform uses artificial intelligence to analyze the content of incoming messages, categorize them by type (inquiry, complaint, support request, etc.), and direct them to the appropriate employee. AI also provides suggestions for appropriate responses based on previous conversation history and pre-prepared templates, speeding up response time and ensuring consistency of responses.

Yes, the platform is designed to suit the needs of businesses of all sizes. We offer different subscription plans that suit the needs of small, medium and large companies. You can start with a simple plan and upgrade as your business grows.

The platform only requires a stable internet connection and WhatsApp Business numbers for optimal use. The control panel can be accessed via any modern internet browser, and a mobile application is available for Android and iOS systems for follow-up and management.

Yes, we provide installation, setup, and comprehensive training services for your team to ensure maximum benefit from the platform. We also provide technical support 24/7 through multiple channels.
Contact Us Now

Ready to Transform Your WhatsApp Customer Service?

Contact our team to find out how the Smart WhatsApp CRM platform can transform communication in your organization. We can provide a free demo to see how the platform can be implemented in your business.

Contact Us for a Demo